OK5.fi Terms and conditions


  1. About
  2. Provider, language of service and customer support
  3. Who can use the Service?
  4. Open, update and close your account
  5. Contract for the service
  6. Subject of the contract
  7. What responsibilities does the Customer have in relation to the use of the Service?
  8. What are our responsibilities as a Service Provider?
  9. Purchasing paid services
  10. Prices and payment
  11. Payment methods
  12. Intellectual property rights
  13. No right of withdrawal
  14. Rights of reference
  15. Processing of personal data
  16. Term of the contract
  17. Effects of termination of contract
  18. Transfer of Contract and Changes to Terms
  19. Applicable law and dispute resolution

By visiting OK5.fi you agree to be bound by these terms and conditions. You may not use the site if you do not accept these terms and conditions.


1. About

Welcome to OK5.fi!

These terms and conditions (the "Terms") of the OK5.fi online service (the "Service") apply to the website www.ok5.fi and its various contents, as well as the sale of services purchased through the website, between the company OK5 Oy (the "Service Provider") providing the Service and the customer (the "Customer").

Customers include both persons who visit the Service and purchase services for themselves and persons who visit the Service using access provided to them by another party (such as their employer). Customers, and therefore subject to these terms and conditions, include any person who visits the Service in any other way, such as visiting the free sections of the Site.

The Service is not a mental health service, and the Service Providers do not provide any mental health services on the Service. For mental health services, please contact public or private mental health service providers.


2. Provider, language of service and customer support

OK5 Oy

CY ID: 3321275-5

"Service provider"

email: [email protected]

The Service is available in the language of the Customer's choice (currently Finnish).

Face-to-face service is available in Finnish and English.


3. Who can use the Service?

The service can be used by consumers as well as by employees and civil servants of businesses and other organisations.

The publicly available parts of the service are freely accessible to all.

For the sections of the Service that require registration, we require the Customer to be at least 18 years of age, have legal capacity and a valid personal email address.


4. Opening, updating and closing your account

Customer must correctly provide all requested information in the sections of the Service requiring registration, as well as update any changed information.

The Service Provider has the right to reject the Customer's registration for a justified reason, and to close the Customer's account temporarily or permanently for a serious reason. In addition, the Service Provider has the right to close the Customer's account if the Customer has not logged into the Service for 12 months.


5. Contract for the service

The service contract for the parts of the Service requiring registration between the Service Provider and the Customer is concluded when the Service Provider has accepted the Customer's order, the Customer has received the order confirmation or if the Customer orders the service using the Service Provider's online service or other distance selling channel, and the Customer in the consumer role has not exercised his statutory right of cancellation within 14 days of receiving the order confirmation. However, the Customer has no right of cancellation for the digital content of the Service once delivery of the content service has commenced following the Customer's order. Digital Content includes, for example, the coaching materials included in the Service.

Digital Content is not excluded from the Customer's right to withdraw from the Service.

For example, if the Customer's access agreement is made by the Customer's employer or other organization, the Customer's agreement is deemed to have been entered into at the time the Customer first registers to use the Service.


6. The subject of the contract

The subject matter of the Agreement is the Customer's access to the sections and contents of the Service ordered by the Customer. The Service includes the transmission of the content of the Services to those Customers who are located in the Service's availability area and who have the technical capacity to receive the Services. The Customer is responsible for the equipment, network connections, adequate protection and operation of the browser and other software and compatibility with the Services.

The individual services included in the Service may be subject to separate terms and conditions, in which case such specific terms and conditions will apply to those services in addition to these Terms. Such separate terms and conditions will be indicated in connection with each individual service.


7. What responsibilities does the Customer have in relation to the use of the Service?

The client is responsible for ensuring that he/she:

  1. keep your username and password only for your own personal information and do not disclose them in any way to third parties;
  2. When participating in the discussion and commenting features of the Service, you will not disclose personal information about other people (such as names, identifiable titles, contact information, etc.), trade secrets, or otherwise produce unlawful or inappropriate content;
  3. use the Service only for your own purposes and not to publicly display or distribute, in whole or in part, any part of the contents of the Service to third parties;
  4. will not store the contents of the Service, other than those produced by the Customer, on any storage platform by any method, i.e. the Service will be used via an internet browser when visiting the Service (the Service contains, for example, .pdf-format materials, for which downloading and storing on your own terminal device is exceptionally permitted and will be informed about this in connection with the material).


By sending material to one of the Service Provider's servers, for example by e-mail or via the OK5.fi website, the Customer accepts and confirms that:

  1. The material submitted by the client is not illegal or otherwise unfit for publication;
  2. before posting, the Customer has taken reasonable precautions to detect and remove any viruses or other contaminating features that may be present in the material; and
  3. the material is owned by the Customer or the Customer has an unrestricted right to disclose it to the Service Provider; and
  4. The Customer shall not bring any claims against the Service Provider based on the material sent by him and undertakes to reimburse the Service Provider for any costs incurred by the Service Provider as a result of any action taken by a third party in relation to the material sent by the Customer.

The Service Provider does not verify the content of the material sent by the Customer and is not responsible for it. The Service Provider may, at its discretion, remove any material posted by the Customer on the Service at any time.

If the Customer breaches his/her responsibilities, the Service Provider has the right to block his/her access to the Service and/or terminate the contract of use immediately, without any obligation to reimburse the Customer for any fees paid by him/her or by the party (such as his/her employer) who has granted him/her access.


8. What are our responsibilities as a Service Provider?


OK5.fi website may contain links to websites owned or operated by third parties. When accessing such sites, the Customer must read and accept any terms and conditions of use before using them. By accessing the linked pages, the Customer also accepts that the pages are not under the control of the Service Provider and that the Service Provider has no possibility to influence the content of the material published on them. The Service Provider is not responsible for any material contained on third party sites. Furthermore, the inclusion of a third-party link to the Service Provider's website does not imply that the Service Provider in any way endorses or promotes such website or the products or services mentioned therein.

The Service Provider will endeavour to ensure that the Service is available on a full-time basis. The Service Provider is not responsible for the uninterrupted and continuous availability of the Service. Interruptions may be caused by planned upgrades and other technical measures as well as by unexpected interruptions in the Service. The Service Provider will endeavour to restore the Service without delay if the outage is related to a matter within the Service Provider's control.

The Service Provider is not responsible for third party content on the Service, such as coaching materials from third party coaches. The Service Provider is not responsible for the services provided by third parties, the operation of the telecommunications network or other functional elements, or their possible effects on the functioning of the Service.

The Service Provider is liable to compensate the Customer only for direct damage caused by the negligent conduct of the Service Provider in violation of the law or the contract. Such direct damages are the direct costs, such as telephone and postal costs, normally incurred in order to resolve the error. The Service Provider shall not be liable for indirect damages, such as loss of profit or economic loss, suffered by the Customer or a third party.

The Customer shall not be entitled to compensation unless the Customer notifies the Service Provider of the error and submits a claim for compensation and evidence of the damage caused within a reasonable period of time.

The Service Provider shall not be liable for the actions of or damage caused by the Customer or third parties. The Service Provider shall be released from its contractual obligations and its liability for damages if the performance of the contract is prevented or delayed by force majeure. The conditions relating to the limitation of liability shall be without prejudice to the rights of the consumercustomer under mandatory law.

For organisational customers, the Service Provider's liability for defects is limited to the total price of the services purchased by the Customer for the complaint.


9. Purchase of paid services

The Customer's binding contract is created when the Customer completes the service purchase process in the Service ordering system. The Customer is advised to check the contents of his order carefully before confirming the order. The Customer understands and accepts that there is a payment obligation associated with the order.

If the Customer places an order as a representative of an organisation, the Customer represents and warrants that he/she has the right to represent that organisation and to place the order on its behalf.

The Service Provider will send the Customer a confirmation of the contract to the email address provided by the Customer. It is the Customer's responsibility to check that the content of the confirmation of contract corresponds to the Customer's order.

The Paid Services are available to the Customer for the period specified at the time of ordering.


10.  Prices and payment

The prices of the services are valid until further notice or for a specified period. Services will be charged at the price displayed on the Service at the time of order, discounted by any coupon code. The prices displayed on the website include VAT; for contracts with business customers, prices are shown exclusive of VAT.

The Customer is obliged to pay to the Service Provider the fees according to the price indicated at the time of ordering. Any one-off payments made are non-refundable.

In the event of late payment or unsuccessful charging, the Customer is liable to pay interest on arrears in accordance with the Interest Act and all costs incurred for collection. Comments on the invoice must be made by the due date of the invoice. In the event of a dispute over the invoice, the undisputed part must be paid by the due date of the invoice.

The Service Provider has the right to close the services ordered by the Customer if the Customer has not paid the invoice despite a payment reminder or if the debiting of the payment from the Customer's account or credit card has failed. The Service Provider has the right to charge a fee in accordance with the price list for the payment reminder.

The service provider has the right to change the fees. Changes to one-off charges will be notified at the time of subscription, changes to recurring charges will be notified to the Customer one month in advance.


11. Payment methods

The provider's payment service partner is Stripe. Payment is also subject to its own terms of use and terms and conditions for processing personal data, both of which can be found on Stripe's website. In connection with the payment service, the Customer's personal data may be transferred outside the EU in accordance with Stripe's Privacy Policy.

You can pay for services using any of the payment methods offered by Stripe, which are clearly visible at the time of purchase. OK5 Oy will appear on the Customer's bank statement as the payee.


12.  Intellectual property rights

The intellectual property rights of the Service and the materials and symbols contained therein belong to the Service Provider and third parties, and the rights of the Service otherwise belong to the Service Provider or its partners.

OK5.fi pages contain copyrighted material. All rights not expressly granted in these Terms are reserved. Copying, transmitting, distributing or storing in any form the content of the Site, or any part thereof, without the prior written consent of the Service Provider is prohibited, except as provided for in these Terms and Conditions and for material expressly permitted to be stored within the Service, such as material in .pdf format. OK5.fi pages may be viewed and viewed on a computer or other similar device and parts of them may be printed for the Customer's own personal use. Even partial distribution of the content of the pages is prohibited without the prior written consent of the Service Provider.

OK5 is a trademark of the Service Provider. Access to the Service may not be construed as granting, by implication or otherwise, any license or other right to use any trademark displayed on the Site without the prior written permission of the Service Provider or such third party.

The intellectual property rights to any material belonging to the Customer that the Customer adds to the Service (such as photographs and videos) shall remain with the Customer.


13.  No right of withdrawal

Consumer-Customer has no right of withdrawal for content purchased from the Service, as the delivery of the content service will begin immediately upon confirmation of the order by the Customer.

The Organizational Customer has no right of withdrawal for Content purchased from the Service.


14.  Rights of reference

The Service Provider may disclose the Customer's unique information, such as name and logo, in its own communications and marketing with the prior consent of the Customer.

The Customer has the right to freely express his/her use of the Service Provider's Service.


15. Personal data processing

The Service Provider processes the Customers' personal data in the manner permitted and required by the applicable personal data legislation. For more information on the processing of personal data, please refer to the Service Privacy Policy. The privacy policies of third parties used in the Service, such as the payment service provider Stripe, can be found on the websites of these service providers and the Customer is advised to consult them as well.


16.  Term of the contract

These Terms apply to use of the free, public areas of the Service at all times when you are visiting the Service.

The contract for the use of the Service requiring registration is valid until further notice, or for the period agreed with the Customer or indicated in the Customer's order. The contract shall expire at the latest when the Customer's account is closed. For Community Customers, the contract shall then expire when the Customer account of the last Community User concerned is closed.


17.  Effects of termination of the contract

In the event of termination of the contract for use of the Service for any reason, the Customer's contractual right to use the Service shall terminate.

The Service Provider is under no obligation to retain any content added by the Customer to the Service for more than three months after the Customer's account is closed. The Customer is advised to save copies of the content added by the Customer before closing the account.


18.  Transfer of Contract and Changes to Terms

The customer does not have the right to transfer the contract for the Service to a third party. The Service Provider may transfer the contract to a third party by notifying the Customer of the transfer.

The Service Provider reserves the right to make changes to these Terms. In the event of a change to the Terms that would materially prejudice the position of the consumer customer in relation to the service he has already purchased and is still using, the Service Provider shall inform such consumer customers of the future change to the Terms and offer them the opportunity to terminate the contract before the change takes effect.


19.  Applicable law and dispute resolution

These Terms are governed by Finnish law, excluding its conflict of law provisions.

In the event of a dispute between the Parties arising out of this Agreement or its application, the Parties shall seek to resolve such dispute primarily through negotiation. If the parties cannot reach an amicable negotiated settlement, the dispute shall be settled in the first instance by the Helsinki District Court in Finland. However, the consumer-client may refer the dispute to the general lower court or the consumer dispute panel in the place where he or she is domiciled.

OK5 Oy 3321275-5
Eteläesplanadi 2, 00130 Helsinki
[email protected]

Billing information

© 2024 OK5 Oy